第一章 selling dreams第一单元测验题1、1. retail
2、2.discount
3、3.adventure
4、4. resort
5、5.attraction
第四章 destinations第三第四章测验1、1. what does guide service include?
a、a. interpretation service
b、b. daily life servicervice
c、c. city traffic service
d、d. all of above
2、2. before announcing the next day’s schedule, who should the local guide consult with first?
a、a. the oldest guests
b、b. the driver
c、c. the national guide and the group leader
d、d. all the guests
3、3. what should not be mentioned in a welcome speech?
a、a. greeting the tour member on behalf of the travel service
b、b. introduction of yourself and the driver
c、c. expressing wishes to serve guests sincerely and honestly
d、d. recommend some tourist sites not included in the schedule.
4、翻译题 room rate
5、翻译题:archaeological site
第六章 niche tourism第五、六章测验1、what are the characteristics of guide service?
a、a. strong independence;
b、b. high combination of mental and physical labors;
c、c. variety and complication of objective demands.
d、d. all of above
2、2. what should not a guide do if a tour group misses the airline, train or ship?
a、a. report to the travel service or the concerned departments and ask for help
b、b. contact the airport, railway station or port and help the tour members transfer to the follow-up flight/train/ship immediately or transfer to the charter liner or other means of vehicles.
c、c. criticize the guests who arrived later than scheduled time and ask them to pay for the loss incurred.
d、d. placate the tour members and make a good arrangement for the accommodations and the tour during the stay.
3、英汉互译: waterfall
4、英汉互译:lifestyle
5、英汉互译:漫游,朝圣之行
第八章 running a hotel第七、八单元小测验1、what should not a guide do when counting the number of pieces of group luggage at the airport?
a、a. claim the group luggage in a quiet and safe place.
b、b. counts the number of luggage with the tour leader, the national guide and the bellboy.
c、c. chat with the tourists
d、d. transfer the luggage to the bellboy after recounting the number of luggage.
2、what should not a guide do when using body language?
a、a. use proper and appropriate body language while take the group members’ tradition and customs into considerations
b、b. behave naturally
c、c. combine the verbal and non-verbal languages skillfully.
d、d. make faces at the tourists
3、英汉互译: fringe festival
4、英汉互译:hieroglyph
5、英汉互译: entry fee
第十章 business travel第九、十单元小测验1、if a tourist desires to buy goods that is out of stock, and asks the guide to buy and arrange the shipment, what should not the guide do?
a、a. generally speaking, the guide should accept the request immediately.
b、b. the guide should report to the travel service for permission and follow the directions of the travel service.
c、c. let the tourist leave enough cash with the guide. the travel service will refund the balance.
d、d. the guide mails the receipt, consignment form and consignment receipt to the client upon approval of the travel service. the travel service keeps the copies of these documents for check.
2、what does guide service include?
a、a. interpretation service
b、b. daily life service
c、c. city traffic service
d、d. all of above
3、英汉互译:code of conduct
4、英汉互译:gesture of goodwill
5、英汉互译:incompetent
期末考试期末考试(客观题)1、according to wto''s definition of tourism, outbound tourism refers to ____.
a、visits to country by nonresidents
b、visits by residents of a country to another country
c、visits by residents of a country to their own country
d、internal tourism plus outbound tourism
2、as the domestic tourism industry ____, competition will become increasingly ____.
a、grows, intent
b、develops, intent
c、matures, intense
d、strengthens, intense
3、thomas cook was considered the father of ______.
a、modern tourism
b、railway industry
c、hotel industry
d、aviation industry
4、the most immediately apparent form of environmental pollution is _____.
a、physical rather than aesthetic
b、aesthetic rather than physical
c、psychological rather than technological
d、technological rather than psychological
5、tourism contributes to both ______ of the world''s cultural heritage.
a、knowledge
b、preservation
c、development
d、preservation and development
6、in 1981 the wto has urged national tourism organizations ______ foreign nationals in their country as domestic travelers.
a、to include
b、included
c、not to include
d、including
7、local people usually see tourism as _______.
a、an opportunity to make a profit
b、an opportunity to create jobs
c、a cultural and employment factor
d、a wealth factor in the economy of their jurisdictions
8、in october 1970, the rail passenger service act ______.
a、put into practice
b、was put inot practice
c、was practice
d、practised
9、in 1995 china ranked ______ in the world in terms of tourism dollars.
a、seventh
b、eighth
c、ninth
d、tenth
10、_______ came into service in the early 1980s.
a、the comet
b、the boeing 747
c、the boeing 757
d、the boeing 767
11、speech of welcome
12、intercultural communication
13、temple of heaven
14、生态旅游
15、world heritage committee
16、a back halo
17、sea cucumbers
18、traveling offers chances to people who are eager to know other customs and culture, meanwhile, enriches their knowledge.
19、一个宾馆主要由前台,客房,餐饮,商务等几大部门组成。
20、我们有必要了解一下东西方的饮食文化和用餐礼仪。
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