1、which career goal is not mentioned by the students in dialog 1 in lesson 1? a、diplomatist. b、civil servant. c、physicist. d、doctor.
2、which statement is true according to dialog 2 in lesson 1? a、one girl is leaving her current job and the other girl is thinking about going to graduate school. b、the girl who is changing her job has been working in her current job for a long time. c、the girl's current position is the first job after her graduation. d、the girl suggested the other girl to invest in education.
3、what is the most possible relationship between the two persons in dialog 3 in lesson 1? a、classmates. b、students and career consultant. c、boyfriend and girlfriend. d、friends.
4、please match the types of personalities with the types of employees based on john holland vocational test in lesson 3. a. investigative g. the do-ers b. realistic h. the organizers c. conventional i. the helpers d. social j. the thinkers e. artistic k. the persuaders f. enterprising l. the creator a、a-j, b-g, c-h b、d-i, e-g, f-k c、a-j, b-g, ,c-k d、d-i ,e-l, f-g
5、complete the sentence with the following words. -the employer ________ the job to the best candidate. a、accepted b、attended c、applied d、offered
6、complete the sentence with the following words. -job-seekers ________for the post. a、accepted b、attended c、applied d、offered
7、complete the sentence with the following words. -candidates _______ their interview. a、accepted b、attended c、applied d、offered
8、complete the sentence with the following words. -the candidate _______ or declines the offer. a、accepts b、attended c、applied d、offered
9、esther garcia graduated from university with a degree in telecommunications. but finding her first job was very hard. she searched all the ________ in the newspaper and on the internet. a、job ads b、applications c、resume d、interview
10、after several months, a finance company in madrid ________ esther a place on a three-month graduate trainee scheme. at the end of the three months, esther was the only person out of the ten trainees to be selected for a permanent job. of course, esther was very happy to accept. a、offered b、interview c、recruit d、accepted
11、job-seekers _________ the post. a、apply for b、write to c、establish d、delete
12、what is mark zuckerberg and jack ma's suggestions for new entrepreneurs based on their talk in lesson 2? a、sell your house if necessary to set up a company. b、it’s very cool to have a company in the silicon valley no matter the founder has a clear goal or not. c、you’d better have a clear idea about what problem you wish to solve before you set up a company. d、the most important thing is to have real passion for your work.
13、what are the suggestions from the consultants in lesson 4? a、adjust your resume according to the particular requirements of a job offer. b、state your career objective clearly in your resume. c、make a balance of your interests and competence. d、accumulate more working experience as well as socializing techniques. e、conduct an informational interview with the insiders about the job you are interested. f、be patient and never stop learning from small things. g、pay more attention to basics. h、consider which is your first priority: accumulating more working experience or extending academic competence?
14、read the passage and decide whether the following statement is true or false. monster.com, the pioneer of online recruitment, shows how electronic marketplaces reach more people and can offer more efficiency than physical markets. it also shows that money can be made in such markets: monster has a long record of profitability. jeff taylor, who launched the site in 1994, says that the monster.com name is the firm’s “single most important success factor”. it introduces an image of youthful fun in what is basically a boring business. supporting the brand is a big advertising budget which accounts for a quarter of the firm’s costs. he runs expensive ads during key sporting events such as the super bowl. job-seekers supply resumes and employers pay to scan them or to post job ads. most of the services that job-seekers get are free, but they have to pay for a service that allows them to contact each other for advice and career management. they can use this service to ask each other questions about, say, what it is like to work for a firm that they are thinking of joining. the main contribution of monster has been to speed up hiring and vastly increase the accuracy of the job-searching process. “you can post a job at 2 pm and get your first response at 2.01,” mr taylor says proudly. and an employer who knows exactly what he wants can use monster’s filter to search vast number of resumes with precise accuracy. monster is a serious threat to newspapers,which historically made 40% of the revenues from carrying ads, up to half of which were for staff. headhunting firms have also lost business, because demand for their help in filling lower-level jobs has fallen. the online job market works well for workers and employers who know what they want. it works badly for people who are unsure. check that your resume says clearly what kind of job you want. the filters will then make sure that it reaches the right human resources department. decide whether the following statement is true or false: to fund key sporting events is an important way to promote the brand for monster.com.
15、read the passage and decide whether the following statement is true or false. monster.com, the pioneer of online recruitment, shows how electronic marketplaces reach more people and can offer more efficiency than physical markets. it also shows that money can be made in such markets: monster has a long record of profitability. jeff taylor, who launched the site in 1994, says that the monster.com name is the firm’s “single most important success factor”. it introduces an image of youthful fun in what is basically a boring business. supporting the brand is a big advertising budget which accounts for a quarter of the firm’s costs. he runs expensive ads during key sporting events such as the super bowl. job-seekers supply resumes and employers pay to scan them or to post job ads. most of the services that job-seekers get are free, but they have to pay for a service that allows them to contact each other for advice and career management. they can use this service to ask each other questions about, say, what it is like to work for a firm that they are thinking of joining. the main contribution of monster has been to speed up hiring and vastly increase the accuracy of the job-searching process. “you can post a job at 2 pm and get your first response at 2.01,” mr taylor says proudly. and an employer who knows exactly what he wants can use monster’s filter to search vast number of resumes with precise accuracy. monster is a serious threat to newspapers,which historically made 40% of the revenues from carrying ads, up to half of which were for staff. headhunting firms have also lost business, because demand for their help in filling lower-level jobs has fallen. the online job market works well for workers and employers who know what they want. it works badly for people who are unsure. check that your resume says clearly what kind of job you want. the filters will then make sure that it reaches the right human resources department. decide whether the following statement is true or false: monster.com helps to speed up the hiring process for employers. however, it contributes moderately in terms of improving the accuracy of the job-searching process.
unit two preparation for challenge
test two
1、which is the way that uses social network to spread job information? a、job ads column in newspapers. b、wechat or linkedin. c、job affair. d、the job website.
2、choose the best word to complete the sentence. among the 200 candidates who applied for this job, the hr manager has only _________12 of them for the interview. a、shortlisted b、hired c、outlined d、include
3、m: hey, helen, don’t be late for the seminar this afternoon. have you made up your mind? f: no, i still have no idea. m: did you talk to your supervisor? f: yes, she encouraged me to focus on my academic development. so, maybe a ma degree. q: what will be helen’s choice of her future? a、work abroad b、run her own business c、find a job related to her major d、do further study
4、what are the main parts of a job ad? a、company history b、job responsibilities c、qualifications d、the position e、salary and benefits f、ways to apply
5、what should you do to identify your career choice? a、assess yourself. b、surf online for useful information. c、conduct informational interviews with insiders. d、train for your new career. e、write a career plan. f、make a list of occupations. g、explore the occupations on your list. h、set your goals.
6、please read the following statements about cover letter and chose the ones you think are true. a、a cover letter introduces you and your resume to the employer. b、a cover letter is as important as a resume. c、a cover letter can be sent to all employer. d、a cover letter gives factual information and details about your career so far.
7、what are the main parts of a cv? a、qualifications. b、objective. c、education. d、references. e、personal information. f、professional service. g、honors and awards. h、university service.
8、read the following statements about preparing a resume. when you preparing a resume, you should: a、always give your age and marital status. b、provide a current address and phone number. c、always use your friends as references. d、list all your employment experience. e、use a reliable, non-gimmicky email address.
9、which of the following statements about preparing for resume are not true? a、include a detailed description of your hobbies and interests. b、provide the names of three references who can be contacted by a prospective employer. c、include your name, and current address, email address, and telephone numbers. d、outline your educational history starting with your earliest studies. e、include other related training and courses that you have taken. f、list your work experience starting with your most recent employment.
10、the items below are the elements for writing in a resume. please mark those that should not include. a、address b、age c、working experience d、all your education e、marital status f、interests g、connecting references h、religion i、email j、volunteer work
11、complete the sentence with the following words. before you __________ your application form, don't forget to _______ it and make sure the layout is clean. a、submit, fill out b、fill out, selected c、fill out, proofread d、submit, proofread
作业1：写一份英文简历
1、写一份简历， 要求格式规范， 内容完整， 内容要包括8个部分： 个人信息， 职业目标， 教育背景， 工作经历， 资质和技能，获奖及荣誉，兴趣爱好， 推荐人信息。 please write a resume, including the following parts:personal information,objective,education, etc.
unit three interview
test three
1、how many sick ________ do we get per year? a、days b、times c、leaves d、moments
2、the interview went great, but the salary was the _______ point. a、stopping b、stuck c、turning d、sticking
3、“_______________________________.” “i’ve always earned in the mid-range of the national average for my position.” a、can you tell me about your salary expectation? b、can you tell me about your salary history? c、can you tell me what salary you’re hoping? d、can you tell me about your wage gap?
4、“________________________________” “we provide employees with complete medical and dental coverage, and we have a vision care plan you can opt into.” a、what kind of insurance do you offer? b、what kind of insuring do you offer? c、what are your annual bonus? d、what are your beneficials?
5、when preparing for the interview, how many questions should you plan to ask the person interviewing you? a、none. the focus of the interview is on you answering questions, not asking them. b、at least a few. show you are interested and knowledgeable about the position and organization. c、bring a list of 20 questions and don’t leave until you get them all answered. d、none of the above.
6、what is the best way to greet the person interviewing you? a、a kiss on the cheek. b、a firm handshake. c、a wave from a distance of 15 feet. d、a hug.
7、your job interview is scheduled for 9 a.m. what time should you arrive? a、1 minute before the interview begins. b、30 minutes before the interview begins. c、45 minutes before the interview begins. d、10 minutes before the interview begins.
8、what should you not wear to a job interview? a、lots of perfume or aftershave. b、clothing slightly dressier than what you'd wear on the job. c、a watch. d、polished shoes.
9、which is the best way to follow up with a prospective employer after an interview? a、email. b、handwritten note. c、phone call. d、phone message.
10、if someone asks you why you’re looking for work, what should you not say? a、"i'm looking for a new challenge." b、"my old boss was a complete idiot." c、"i think this job is right for me based on my experience." d、"my organization was forced to downsize, and i lost my job."
11、what is a good answer to this question: "how would you feel about working for someone younger than you?" a、"i can work well with people of any age." b、"i don't understand the question." c、"i don't see how that question is relevant." d、"in my experience, older workers are better colleagues."
12、what is not a good question to ask during the job interview? a、"will this position require travel?" b、"when do you expect to fill this position?" c、"can i have an office with a window?" d、"what will be my responsibilities in this job?"
13、at the start of an interview you should: a、try to find common interests. b、look around the interview’s office for things to comment on. c、shake the interviewers hand firmly and look him or her in the eye. d、all of the above.
14、what is the one thing you don't want to do during the first interview? a、negotiate pay. b、connect with the interviewer. c、communicate why you are a good fit. d、close by arranging the next interview.
15、as soon as the interview is over, you should: a、go home and rest. you deserve it. b、replay each question and answer in your mind. c、send an immediate thank you note. d、sit back and wait for the job offer to come in.
16、when answering interview questions it is important to: a、be specific. b、be general. c、stretch the facts to look good. d、seize control of the interview whenever possible.
17、“could you tell me about a time you got tough feedback from a supervisor or boss?” the best answer to the above interview question is: _______________ a、i received feedback that i had been a little short with a client. the feedback was handled very professionally. i understood exactly what, when and why it happened. it hurt to hear, i gladly accepted it and made sure it never happened again. b、i was told several times that my contributions to the team were positively recognized and appreciated. i was very happy for this information as i wasn't really feeling like i was contributing as much as i could have. c、the best example was the time i was reprimanded for a goal that had not been met for the quarter due to another individual being a road block for me getting the task done. i was pretty angry as i had told my manager about the problem several times. d、none of the above.
18、“could you tell me about a time you worked as part of a team?” the best answer to the above interview question is: _________________ a、i helped build our professional services with a team of peers. we wholeheartedly provided our thoughts and ideas and shared our professional experience. i clearly remember us process mapping with a big whiteboard, in free-flowing, brainstorming way. b、i imagine my best team experience would be one where we could walk through a project schedule, get on the same page, talk through issues and roadblocks, and set a plan of action. that would be an incredible experience. c、the new product launch would be one of the best examples of teamwork that i saw at my last job. they established good camaraderie, learned from each other, and discussed how to continue to be successful working with other departments in the company. d、none of the above.
19、“could you tell me about a time you experienced professional growth?” the best answer to the above interview question is: _________________ a、absolutely. professional growth is paramount to me. i have a very clear plan for where i want my career to go and i set very specific goals. and as long as i am given ample guidance i fully expect to be able to grow throughout my career. b、i once managed a high-needs client. i regularly tweaked how i communicated so they knew i was building our mutual success. the regular adjustments meant i inevitably slipped up from time-to-time, but i learned from my mistakes. c、i experience professional growth every day. there are just so many examples. i am always highly invested in learning new things and in growing. it’s a priority for me, really. d、none of the above.
20、interview decides whether an applicant should be _________. a、hired b、fired c、booked d、none of above
21、interview is carried out face to face only.
22、interview should be strictly organized.
23、interview requires careful preparations, such as resume and other materials.
24、at the end of the interview, job applicants should ask directly about the salary and the vacation.
25、job applicants should initiate personal discussions to close the distance with the interviewers.
26、appropriateness and neatness are two crucial factors you need to consider while dressing up for a job interview.
27、one of the most popularly used devices for employee selection is _______（单元主题相关名词）.
28、some company will pay specific attention to the compensation expectations of job ___________（名词） in its recruitment efforts.
29、at the end of an interview, when the candidates are going to ask the interviewers some questions, they must be very careful to avoid some commonly asked __________（单元主题相关名词）.
30、as for the job applicants, male and female, wearing _______（名词） is the best choice for any formal occasion.
unit four
test four
1、you pass a co-worker in the hallway and he asks "how are you?". you respond by: a、telling him that your back has been hurting you and you have a cold b、saying "fine, thanks" c、explaining that you are tired and stressed out in your job d、asking “ where are you going?”
2、people value closeness and friendliness. it is appropriate to stand close to a business contact or a colleague and frequently touch his/her arm while talking a、true b、false c、i can not judge. d、it is polite.
3、a co-worker comes to your office to introduce you to a friend of his. you: a、you stand up, establish eye contact, smile and shake his hand b、smile and nod c、wave and tell him how happy you are to meet him d、give him a "high five"
4、you have a meeting with a colleague from a different department scheduled for 10:00am. you've spoken to the receptionist and you have been waiting outside the colleague's office for a while and it is now 10:05. you want to make sure the person knows you're there. you: a、peek your head in the doorway and say "excuse me" b、stand near the door where your colleague will see you c、continue to sit and wait d、enter the office confidently, introduce yourself and remind them you have a 10:00am meeting
5、after a meeting with a contact, in order to express your thanks, it is appropriate to: a、send him/her a small box of chocolates with a note b、drop by the office and give him/her a hot cup of coffee c、send a dozen red roses to his/her home d、send a thank you letter
6、when you are meeting your coworkers. normally, hr manager or head of office will introduce and welcome you. which of the following introduction speech is not appropriate? a、luckily the weather has aligned with our wishes. the sun and i bid you a warm welcome. b、it's my pleasure to extend a cheerful welcome to you all! c、hello, how are you doing today？ d、on behalf of my colleagues, i wish you all a convivial welcome.
7、usually the organizational structure of the company is shown as the organizational chart. two common types of organizational charts exist, tall and : a、short chart b、detailed chart c、flat chart d、level chart
8、in a typical office building, can you use the meeting room whenever it is empty? a、yes, just walk in and use it b、yes, but you have to organize a meeting at first c、no, you should never use it d、no, you should book the room in advance.
9、read the following statements and decide which one is inappropriate behavior based on your common sense. a、avoid “reply all” when e-mail. b、bring your cute cuddly dog to the workplace. c、move to a more private area to answer your personal call. d、clean up your mess (dishes put away or in the dishwasher, etc.) in the break room or kitchen at your workplace.
10、f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. when does orsen want marilyn to come for a start? a、tuesday at 9 o’clock b、monday at 9 o'clock c、friday at 9 o’clock d、wednesday at 9 o’clock
11、f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. how will orsen send the files which marilyn has to prepare? a、by e-mail b、by telegram c、by fax d、by phone
12、f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. what does marilyn need to do when meeting orsen? a、fill out some paperwork b、turn in her cv c、make a presentation d、have a business dinner
13、f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what does the woman want bob to do? a、call technical support b、help her to fix the machine c、scan the paper d、make a presentation
14、f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what will the woman meet her clients for? a、discussing the tender documents b、having a business dinner c、promoting their company d、demonstrating her new model
15、f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what will bob do later? a、call the supervisor b、buy a new computer c、cancel the meeting d、sign a contract
16、f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what company does chris work with? a、the blurry company b、the complex computers c、the ramon brothers d、not mentioned
17、f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what is the fax about? a、the shipment delay b、the quality of the fax machines c、the service contract for office pcs d、the shipment delay
18、f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what will diego do if the fax machine is still down? a、ask chris to scan the contract b、ask chris to call technical support c、ask chris to copy the contract d、ask chris to deliver the document by mail
19、it is necessary to introduce yourself to your boss and colleagues in the new corporation properly. a typical self- introduction should cover your personal information and upcoming challenge. also, you should: a、express gratitude and expectation b、talk about your concerns and worries c、cover your personal feeling about your previous company d、demonstrate your background and experience
20、translate the following chinese phrase into english: 行政部
21、translate the following chinese phrase into english:采购部
22、translate the phrase into chinese: cfo
23、translate the following chinese phrase into english:分机
unit five
test five
1、proposal is a type of writing which ______your plans and vision in order to gain support for your plan. a、critical b、relevant c、maps out d、profitable
2、mistakes, poor design and obvious _____in your proposal will lead to failure. a、flaws b、profitable c、convince d、appealing
3、a very short story or _________ or personal experience will act as an effective illustration of a point, add “color” to your presentation, and be remembered by listeners. a、case study b、mail address c、twitter d、slides
4、to write a successful and convincing proposal, you should use charts and financial _________ purposefully. a、data b、money c、agenda d、meeting
5、it is important that you write a business report in a _________, clean and mistake-free manner. a、professtional b、relaxed c、critical d、test
6、which of the following elements often appear in a business report? a、findings b、introduction c、adjournment d、executive summary
7、what are the main parts of meeting minutes? a、heading b、recommendations c、participants d、announcements
8、in business report, what graph styles are often used? a、ppt b、pie c、bar d、bubble
9、generally speaking, the slides of ppt should look flashy with suitable pictures or illustrations on them.
10、business report serves one main purpose: to help a company solve a problem.
11、a good proposal should not include problems to be solved.
12、meeting minutes are the official record of the meeting, they should reflect positively on the participants and the organization.
13、a meeting memo should be made direct, complicated and informative.
14、to build up your meeting agenda, you need to consider meeting purposes.
15、the closing part of a memo focuses on outcomes and supporting details.
16、every memo has two sections: __________ and message.
17、the third slide of a wonderful ppt should set out the________ of your presentation.
18、when you create the meeting agenda, your are creating the road map of the meeting and planning the ____________.
作业2：写一份会议备忘录
1、you are bob smith, assistant to gm of wssc company. please send a meeting memo to management-list on september 24 based on the chinese outline below: 规划委员会(planning committee)会议将于本周五下午3点在305室召开每月例会，主要议题是讨论下个月的海外市场拓展计划(scheme of overseas expansion)。请市场部经理richard fay在会上作海外市场拓展的可行性(feasibility)报告。此次会议要求所有管理层人员(managerial staff)参与，如不能参加，请在本周四下午三点前回复你。会议安排见附件。
unit six business communication
unit 6 test
1、1. which of the following is not the synonym for “etiquette”? a、manner. b、courtesy. c、antique. d、politeness.
2、when you are writing a business fax, you should not to: a、write the telephone number of your fax. b、write the telephone number of the recipient. c、omit the sender’s name. d、write the number of pages of your fax.
3、when you are writing a business email, you should not to: a、write a concise and clear subject. b、give a name to your attachment. c、complete the header. d、make it longer than three paragraphs.
4、please match the expressions with the corresponding occasion. greeting business callers a、thank you for calling xyz inc. this is jane. how can i assist you? b、please see the attachment for details. c、this slide demonstrates d、none of the above
5、please match the expressions with the corresponding occasion. ending business calls a、please see the attachment for details. b、i think it would be best to start out by looking at some pictures. c、thank you for calling xyz inc. we certainly appreciate your business. d、none of the above
6、please match the expressions with the corresponding occasion. placing your caller on hold a、will you please hold while i verify that information for you? b、i wish i could keep talking to you c、please see the attachment for details. d、none of the above
7、what are the proper ways to make a business phone call? a、each business call should begin by introducing your business and introducing yourself. b、it is important that your voice be inviting to the caller. c、your tone has to be vibrant. d、when your customers or clients call in, stop what you are doing and focus your attention on answering phone.
8、in order to make a successful sales presentation. you’d better follow the following tips: a、give a headline to set up a theme. b、well organize your presentation and give an outline for your audience. c、use exciting words to add enthusiasm to your presentation. d、give a brief introduction of your company.
9、please match the expressions with the corresponding occasion. starting small talks a、hi, jane, it’s good to see you. b、i love your shoes. where did you get them? c、we couldn’t ask for a nicer day, could we? d、thank you for calling xyz inc.
10、please match the expressions with the corresponding occasion. reminding of email attachments a、please see the attachment for details. b、attached is the agenda for our meeting with mr. west. c、this pie chart presents d、none of the above
11、when making a small talk, you should be the second one to say hello to another person to show your modesty.
12、it is a taboo to ask another person about his health, religion or political opinions.
13、when you have to place your caller on hold, it is important to ask the caller first.
14、if the hold takes longer than anticipated, check back with the caller periodically, so they don’t feel as though they have been abandoned.
15、when you are using numbers and data in your presentation, make it meaningful by using them in a context.
unit seven business trips
test seven
1、base on the first conversation in lesson one, where is the destination of louis liu? a、new york. b、los angeles. c、london. d、beijing.
2、do you still remember the first video you watched in lesson two this unit? which gate should the passenger go to? a、gate 21. b、gate 22. c、gate 90. d、gate 95.
3、do you still remember the first video you watched in lesson three this unit? what kind of room did marilyn book for mr. johnson? a、single room. b、twin room. c、suite. d、deluxe suite.
4、do you still remember the second video you watched in lesson three this unit? how many digital numbers does cvv number have? a、3 b、4 c、5 d、6
5、i can’t believe they’ve booked us on a ________. i’d really rather just stay another night and sleep in a bed! a、double b、party c、red eye d、direct
6、instead of one double bed, can we have two _____? a、kings b、rooms c、twins d、pillows
7、how much time have i got to ______ between flights? a、transfer b、travel c、change d、fly
8、which of the following word doesn’t refer to airport phenomenon? a、departure gate b、window/aisle seats c、weight allowance d、presidential suite
9、which of the following word doesn’t refer to hotel phenomenon? a、room reservation b、boarding pass c、twin room d、extension
10、choose the sentence which doesn’t refer to dinner phenomenon? a、we are at your disposal. b、let’s go dutch. c、how much duty should i pay on these cigarettes？ d、they look really inviting.
11、where should the guest of honor be seated? a、at the place where the dishes are served. b、wherever he/she wants. c、to the left of the host. d、to the right of the host.
12、who usually pays for the bill? a、the host. b、the guest. c、the host’s friend. d、the guest’s friend.
13、how to place your napkin? a、on your lap. b、on your chair. c、on your plate. d、under your neck.
14、how to seek the attention of the staff? a、wave your hand to the waiter. b、snap your fingers. c、raise your hand and make eye contact. d、shout at the waiter.
15、which of the following is not a characteristic of a flat organizational structure? a、relatively few layers of management. b、relatively large span of control. c、a graphical representation of its organizational structure will be relatively narrow and tall. d、a graphical representation of its organizational structure will be relatively wide and short.
16、do you still remember the third video you watched in lesson two this unit? what should the passenger do with the prohibited item? a、save it. b、sell it. c、abandon it. d、deposit it.
17、choose the suitable sentences while asking people for an order. a、are you ready to order? b、i think you'll like it. c、what can i get you? d、it's kind of spicy.
18、choose the suitable sentences while describing food and giving an opinion. a、that sounds nice. b、i think you'll like it. c、can i get you something to drink? d、it's a little bit sweet.
19、items should be prohibited from boarding are: a、knife b、battery c、liquid over 100ml d、computer
20、preparations we shall do before travelling are: a、searching for information b、packing luggage c、booking a hotel d、buying a ticket for transport
期末考试
职场英语期末试卷
1、if you have a prohibited item in your luggage, what should you do? a、keep it. b、abandon it. c、throw away. d、none of the above.
2、choose the odd word in the group. a、boarding pass b、non-stop flight c、departure lounge d、deluxe suite
3、choose the odd word in the group. a、customs b、room reservation c、room service d、deluxe suite
4、“_________________________________” “before 12:00 a.m. but we can hold your baggage at the front desk.” a、what time is check-in? b、when do we have to check out? c、when can i pay the bill? d、when can i leave my baggage?
5、which is the correct description of western table setting? a、there are five different glasses for drinking. b、more than three utensils on either side of the dinner plate. c、there is no napkin at the table. d、none of the above.
6、“_________________________________” “in fact, the appetizer is pretty good and the main course, as roasted chicken with fragrant rice, cucumber and sauces, is very delicious. ” a、may i have a menu, please？ b、what kind of drinks do you have for an aperitif？ c、what is the specialty of the house？ d、can we have a table by the window?
7、an job interview is a __________ between a job applicant and a representative of an employer which is conducted to assess whether the applicant should be hired. a、conversation b、small talk c、discussion d、argument
8、in what kind of interview you will be interviewed by different representatives of the company such as human resources, management, and employees? a、a phone interview b、a lunch interview c、a panel interview d、an assessment interview
9、interview is a kind of device which is used by your future potential employer to know your personal information, assess your ___________ and make the final selection. a、quality b、qualification c、quantity d、qualifier
10、what kind of interview involves tasks including presentations, written tests, and group, role-play and in-tray exercises. a、a phone interview b、a lunch interview c、a panel interview d、an assessment interview
11、i supposed we get national holidays as ______ leave. a、paid b、sick c、benefit d、personal
12、in an interview, you should get to know something like your salary and vacation in your __________? a、notice b、offer c、resume d、certificate
13、whether you send your meeting memo electronically or in hard copy, keep it _____ and informative. a、complex b、indirect c、direct d、vague
14、which part is not included in the agenda item? a、title b、meeting date c、time allotted d、person responsible for the item
15、what does “new business” mean? a、the new agenda topics for this meeting. b、the new business opportunities. c、the items people in the meeting are not familiar with. d、none of the above.
16、generally speaking, each slide of your powerpoint should normally contain around ____________ words. a、10-15 b、25-35 c、45-55 d、65-75
17、what element is not included in the heading part of the meeting minutes? a、date b、start time of the meeting c、location d、signature line
18、the closing part of a meeting memo always focuses on responses, actions and _______. a、discussions b、outcomes c、supporting details d、heading
19、you pass a co-worker in the hallway and he asks "how are you?". you respond by a、telling him that your back has been hurting you and you have a cold. b、saying "fine, thanks". c、explaining that you are tired and stressed out in your job. d、asking “where are you going”.
20、a co-worker comes to your office to introduce you to a friend of his. you will a、stand up, establish eye contact, smile and shake his hand. b、smile and nod. c、wave and tell him how happy you are to meet him. d、give him a "high five".
21、you have a meeting with a colleague from a different department scheduled for 10:00am. you've spoken to the receptionist and you have been waiting outside the colleague's office for a while and it is now 10:05. you want to make sure the person knows you're there. you will a、peek your head in the doorway and say "excuse me". b、stand near the door where your colleague will see you. c、continue to sit and wait. d、enter the office confidently, introduce yourself and remind them you have a 10:00am meeting.
22、when you are meeting your coworkers. normally, hr manager or head of office will introduce and welcome you. which of the following introduction speech is not appropriate? a、luckily the weather has aligned with our wishes. the sun and i bid you a warm welcome. b、it's my pleasure to extend a cheerful welcome to you all! c、hello, how are you doing today？ d、on behalf of my colleagues, i wish you all a convivial welcome.
23、usually the organizational structure of the company is shown as the organizational chart. two common types of organizational charts exist, tall and a、short chart. b、detailed chart. c、flat chart. d、level chart.
24、in a typical office building, can you use the meeting room whenever it is empty? a、yes, just walk in and use it. b、yes, but you have to organize a meeting at first. c、no, you should never use it. d、no, you should book the room in advance.
25、which is the synonym for “dedicated”? a、devoted b、delicate c、delicious d、destructive
26、which is the antonym for “competent”? a、qualified b、skilled c、well-trained d、incompetent
27、which is the anonym for “proficiency”? a、competence b、professional c、qualification d、deficient
28、which is the not the meaning for “cv”? a、resume b、reference c、profile d、curriculum vitae
29、which is the not meaning for “vacancy”? a、position b、job c、vacation d、emptiness
30、which is not a positive quality of an employee? a、disciplined b、hard working c、punctual d、arrogant
31、in order to quickly prescreen candidates for the job opening as well as give the candidates the chance to quickly learn about the company to see if they want to work there, many times companies will conduct ________. a、a phone interview b、a group interview c、an assessment interview d、a panel interview
32、johnson company’s self-funded retirement plan ________ to give employees control over their financial futures. a、launch b、has launched c、is launching d、was launched
33、the halo city employment fair is normally held during ________ in which large numbers of job seekers are looking for work. a、seasons b、lengths c、temperatures d、locations
34、which of the following are not the office appliances? a、photocopier b、paper shredder c、reception d、projector
35、which of the following things you should do in the office? a、send personal messages on your workplace email account b、avoid such topics as buddhism, christianity and islam c、look for a new job while at work d、talk negatively about coworkers
36、which of the following word doesn’t refer to airport phenomenon? a、departure gate b、window/aisle seats c、weight allowance d、presidential suite
37、which of the following word doesn’t refer to hotel phenomenon? a、room reservation b、boarding pass c、twin room d、extension
38、choose the expressions best fit booking a flight ticket. a、can you search for the cheapest fares within those dates? b、can i request a seat in the emergency exit row? c、i need a one-way flight from beijing to new york as soon as possible. d、should i pay for the additional suitcase?
39、choose the possible questions a client may ask while booking a hotel. a、what kind of room would you like? b、is wireless internet available in the rooms? c、do you accept pay-pal? d、may i ask you to put your name in block capital?
40、choose the suitable expressions to show your gratitude at a business dinner. a、make yourself at home. b、we are very honored to be invited. c、it is my treat this time. d、the hospitality of the host impressed me most.
41、what topics should a job applicant never ask in a job interview? a、career-advancement track. b、personal issues. c、self-evident information. d、religious belief.
42、what items should a job applicant value in a new job opportunity? a、paycheck. b、vacation and personal days. c、challenges. d、the feeling of accomplishment.
43、do you still remember the dressing code in a job interview, what choices are inappropriate for this formal occasion? a、suit. b、large jewelries c、.strong perfume d、sandals.
44、a good proposal should include__________________. a、participants. b、problems to be solved. c、proposed situation. d、benefits and obstacles.
45、you can use a number of sources to gather information in your business report including _______. a、internet b、previous reports c、surveys d、personal observations
46、what information should be contained in the meeting header? a、meeting date. b、meeting location. c、list of reference documents. d、meeting purpose.
47、read the following statements and decide which ones are inappropriate behaviors based on your common sense. a、avoid “reply all” when e-mail. b、bring your cute cuddly dog to the workplace. c、talk about the personal affairs of your boss and colleagues. d、clean up your mess (dishes put away or in the dishwasher, etc.) in the break room or kitchen at your workplace.
48、in order to use office facilities properly, what kind of things you should do? a、put the paper wastes into the in for recycling. b、talk and play music loudly in the staff room. c、tidy up the meeting room and staff room after using and put everything back to where it was. d、enter your copier access code when using the copy machine.
49、it is necessary to introduce yourself to your boss and colleagues in the new corporation properly. a typical self- introduction should cover your personal information and upcoming challenge. also, you should: a、expressing gratitude and expectation b、talking about your concerns and worries c、covering your personal feeling about your previous company d、demonstrating your background and experience
50、what could be ways to look for job information? a、employment agencies. b、newspaper ads. c、internet. d、network of family and friends.
51、what is the synonyms for remuneration? a、payments. b、income. c、awards. d、rewards.
52、what are the functions of a cover letter? a、a cover letter introduces you and your resume to the employer. b、a cover letter is as important as a resume. c、a cover letter demonstrates your writing skills. d、a cover letter can be sent to all employers.
53、in business report, what graph styles are often used? a、pie b、ppt c、bar d、bubble
54、which of the following parts are not included in meeting minutes? a、heading b、purpose c、participants d、recommendations
55、in order to make an impressive ppt, what items should be announced in the first slide? a、the event b、the date c、your name d、the title
56、what points should be covered in a typical self- introduction? a、personal information b、your religion c、work experience d、expectation
57、preparations we shall do before travelling are ________ a、searching for information b、packing luggage c、booking a hotel d、buying a ticket for transport
58、all your working experience should be included in your cv.
59、only the relevant working experience and training background should be included in the cv.
60、all the educational background should be included in the cv.
61、keeping up on what’s appropriate behavior and what isn’t can be a real challenge, especially for someone who’s new to the workplace. you should always ask permission to enter an office, borrow, move, or use equipment.
62、after a meeting with a contact, in order to express your thanks, it is appropriate to send a thank you letter.
63、people value closeness and friendliness. it is appropriate to stand close to a business contact or a colleague and frequently touch his/her arm while talking.
64、as for the structure of the presentation, it is advisable to always limit it to three parts.
65、information in meeting minutes is always recorded in the first person and present tense.
66、pictures and anecdotes are appropriate illustrations of a point and it is helpful to impress the audience in the presentation.
67、before attending an interview, a job applicant should use the library and internet to know as much information as possible concerning the company.
68、being asked about your previous job experience, you should making slighting reference to your former employer in order to flatter your future employer.
69、as for a job applicant, the most important thing in a job should be the salary and benefit.
70、the master should take care of all guests during activities. if there are guests who don’t know each other, he must introduce them to each other.
71、while choosing the place, you should consider the guest's personality, hobby and the cultural background.
72、when holding appointments and banquets, you should choose the right time for your customer only.