1 achieving success through effective management communication
quiz-week 1
1、effective business messages are a、entertaining, blunt, direct, opinionated, and persuasive b、practical, objective, concise, clear, and persuasive c、personal, clear, short, catchy, and challenging d、detailed, long, important, offical and persuasive
2、which of the following skills will employers expect you to have? a、actively listening to others b、organizing ideas and information logically and completely c、managing your time and resources d、all of above
3、which of the following are the techniques of you-attitude? a、talk about the audience, not about yourself b、refer specifically to the customer’s request or order c、don’t talk about feelings, except to congratulate or offer sympathy d、all of above
4、which of the following shows goodwills? a、show your concern and respect for others b、treat things objectively without bias c、appreciate your team members d、all of above
5、the two 70% in management communication refer to a、managers only need to communicate with 70% of the people in the organization b、managers spend 70% of their time communicating c、70% of the problems in management come from poor communication d、70% of communication in management is through language
6、three keywords in management communication refer to a、goodwill b、you-attitude c、credibility d、well-organized
7、which of the following belong to formal communication? a、downward communication b、upward communication c、horizontal communication d、rumor mill
2 mastering team skills and interpersonal communication
quiz-week 2
1、teams can achieve a higher level of performance than individuals alone because a、they combine the intelligence and energy of multiple individuals b、motivation and creativity flourish in team settings c、they involve more input and a greater diversity of views, which tends to result in better decisions d、they do all of the above
2、which of the following is true about nonverbal signals? a、they can strengthen a spoken message. b、they can weaken a spoken message. c、they can replace spoken messages. d、all of the above are true.
3、what are the four keywords that represent “team”? a、together, everyone, achieve, more b、teach, everyone, achieve, more c、together, effective, ability, meeting d、teach, effective ability, meeting
4、what is the meaning of the “kiss” rules? a、keep it strict and simple b、keep it short and simple c、keep it short and smoothly d、keep it strict and smoothly
5、which of the following are examples of giving constructive feedback? a、discuss improvements rather than flaws b、be specific. c、keep feedback impersonal d、verify understanding
6、which of the following are types of active listening? a、content b、critical c、empathic d、active
7、which of the following belong to nonverbal communication? a、facial expressions b、gestures and posture c、vocal characteristics d、time and space
3 management communication strategy
quiz-week 3
1、teachers answer students' questions, listen to students' doubts and give explanations. which of the following communication style is it? a、tell b、sell c、consult d、join
2、the most memorable part of the message is a、the beginning b、the end c、the middle d、the beginning and the end
3、which of the following communication channels does e-mail belong to? a、written communication channel b、oral-only communication channel c、blended communication channel d、nonverbal communication channel
4、which of the following may autocratic cultures favor? a、tell b、sell c、consult d、join
5、which of the following are the management communication strategies: a、communicator strategy b、audience strategy c、message strategy d、channel selection strategy
6、which of the following ways can improve the credibility of communicators: a、rank b、goodwill c、expertise d、image
7、which of the following belong to the audience category? a、primary audience b、key influencers c、secondary audiences d、key listener
4 applying the three-step writing process
quiz-week 4
1、which of the following does not belong to oral communication? a、conversations b、interviews c、speeches d、letters
2、considering the gender bias in language, which of the following is unacceptable? a、workers b、salesperson c、human beings d、man-made
3、if you want to emphasize key thoughts in a sentence, which of the following may not help? a、make them the subject of a sentence b、bury it in the middle of a sentence c、put them at the beginning or at the end of a sentence d、devote more words to them
4、in which of the following situations is it better to use the active voice? a、when you want your writing to be direct and easy to read b、when you want to avoid personal pronouns in order to create an objective tone c、when you want to be diplomatic about pointing out a problem d、when you want to point out what’s being done without taking the credit or the blame
5、what are the three steps of writing process? a、planning b、writing c、revising d、completing
6、when we are planning business messages, we need to: a、analyze the situation b、gather information c、select the right medium d、organize the information
7、how to be sensitive to your audience? a、using the “you” attitude b、maintaining standards of etiquette c、emphasizing the positive d、using bias-free language
5 crafting brief messages
quiz-week 5
1、which of these descriptions best captures the preferred style of writing for social media in business? a、businesslike and message-driven b、unplanned, unrehearsed, and super casual c、conversational, supportive, and engaged d、funny, quirky, and intriguing
2、what should you do when asking questions in a routine request? a、begin with the least important question and work your way up to the most important question b、include all possible questions about the topic, even if the list gets long c、deal with only one topic per question d、do all of the above
3、when you write routine requests, which of the following can help to make a courteous close? a、a specific request b、information about how you can be reached (if it isn’t obvious) c、an expression of appreciation or goodwill d、all of the above
4、which of the following is not a good way to establish credibility with your audience when writing a persuasive message? a、support your argument with clear reasoning and objective evidence b、identify your sources c、establish common ground with your readers d、present only your side of the argument to avoid reminding the audience of alternatives
5、which of the following belong to the steps of direct approach of writing negative messages? a、buffer b、bad news c、reasons d、positive close
6、when you write negative messages using indirect approach, which of the following can help you close on a respectful note? a、avoid negativity b、manage correspondence c、remain optimistic d、practice sincerity
7、which of the following are strategies for persuasive messages? a、framing the arguments b、balancing logic and emotion c、reinforce your position d、anticipate objections
6 preparing reports and oral presentations
quiz-week 6
1、"why do some consumers refuse to switch to smartphones?" is an example of a、an open-ended question b、a value statement c、a closed question d、an in-depth question
2、which of the following is not a common way to organize informational reports? a、comparison b、section size c、sequence d、chronology
3、which of the following is an advantage of structured slide designs over free-form designs? a、structured designs are more colorful and therefore keep audience attention better b、people are accustomed to structured designs, so they are more comfortable with them c、structured slides are generally easier to create than freeform slides d、structured slides are cheaper
4、if you want to tell your audience where you’re going and where you’ve been, which type of slides you can choose to use? a、title slides b、navigation slides c、agenda slides d、program detail slides
5、which of the following belong to the categories of reports? a、informational reports b、analytical reports c、proposals d、announcement
6、what are the three main sections of the report text? a、prefactory parts b、introduction c、body d、close
7、which of the following elements are the usually parts of a proposal’s introduction? a、background or statement of the problem b、detailed cost analysis c、organization of the proposal d、scope of the proposal
7 building careers and writing employment messages
quiz-week 7
1、how does writing the“story of you” help you plan your job search and craft your résumé? a、it helps you focus your résumé on your needs, rather than on the employer’s b、it helps you think about where you want to go and how to present yourself to target employers. c、it allows you to avoid writing a traditional structured résumé d、it helps you plan the speech you should make at the beginning of every job interview
2、which of the following sections should be included in any résumé, regardless of the format you’ve chosen? a、contact information, education, and work experience b、contact information, education, and personal references c、personal data, contact information, and education d、education, personal references, and career objectives
3、which should come first on your résumé, your education or your work experience? a、education should come first b、work experience should come first c、it depends on which is more meaningful to an employer, given where you are in your career at this moment d、the best résumés today use a two-column format in which education and work experience are listed side by side
4、if you are early in your career, which of the following is probably your strongest selling point? a、work skills b、work accomplishments c、education d、work experience
5、which of the following are the advantages of the functional résumé? a、without having to read through job descriptions, employers can see what you can do for them b、you can emphasize earlier job experience c、you can deemphasize any lengthy unemployment or lack of career progress d、it presents your professional history in a clear, easy-to-follow arrangement
6、which of the following should you avoid when revising your résumé? a、too long or too wordy b、too short or sketchy c、difficult to read d、poorly written
7、which of the following are the formats you can use to produce your résumé? a、printed traditional résumé b、printed scannable résumé c、electronic plain-text file d、pdf file
8 applying and interviewing for jobs
quiz-week 8
1、what is the primary reason for sending an application letter? a、to encourage the reader to look at your résumé b、to ask for a job c、to itemize your qualifications d、to ask for an application form
2、which of these interview stages happens first? a、the selection stage b、the screening stage c、the filtering stage d、the sorting stage
3、what are the two most important factors that employers look for during interviews? a、organizational fit and motivation b、motivation and job qualifications c、motivation and years of experience d、job qualifications and organizational fit
4、what should we do if the interviewer tells us the salary for the job being offered? a、always take whatever the company offers b、respond with a figure higher than what is offered c、respond with a figure lower than what is offered d、ask if there is any room to negotiate on salary
5、what is the aida approach for writing application letters? a、attention b、interest c、desire d、action
6、which of the following can help us to build confidence during the interview? a、minimize weaknesses b、maximize strengths c、be prepared d、answer questions out loud
7、which of the following can help us to present a professional image? a、business clothing b、unusual hairstyle c、good grooming d、appropriate behavior