chapter one introductionsection test1、________________ is the communicative interaction between people from varying culture.
2、________________ is a mental state that comes from the transition that occurs when you go from a familiar environment to an unfamiliar one and find that your established patterns of behavior are ineffective.
3、major perspectives on ethics include fundamentalism and ________________.
4、________________ are groups having traits differing from the dominant culture.
5、________________ culture controls the societal institutions—government, education and social.
chapter two culture and communicationsection test1、we should strike a balance between a respect for diverse cultures and a respect for the common culture we all share.
2、communication has a consequence.
3、government is not one element of culture.
4、culture is based on symbols.
5、culture and communication are so intertwined that it is easy to think that culture is communication and communication is culture.
6、the elements that compose culture are religion, history, values, social organizations, and language.
7、culture is learned, transmitted from generation to generation, based on symbols, and is a dynamic and integrated system.
8、cultural patterns can not be contradictory.
chapter four cultural valuessection test1、the u.s. scores highest on the individualism/collectivism index meaning that this country values and rewards collectivism more than the others cited.
2、people from high-context cultures tend to be attuned to their surroundings and can easily express and interpret emotions verbally.
3、in past-oriented cultures, history, established religions, and tradition are extremely important.
4、cultural patterns refer to culturally based beliefs, values, attitudes, and behaviors shared by people in the world.
5、________________ is the extent to which the members of a culture feel threatened by ambiguous or unknown situations.
6、________________ is the extent in which the less powerful members of institutions and organizations within a country expect and accept that power is distributed unequally.
chapter six nonverbal communicationsection test1、which of the following things is not used to judge a person?
a、makeup
b、manner of dress
c、jewelry
d、food
2、which of the following countries considers smiling as a sign of shallowness?
a、japan
b、germany
c、korea
d、thailand
3、people tend to believe verbal messages instead of nonverbal messages.
4、different situations or environments produce different nonverbal messages.
5、there are universal facial expressions for which people have similar meanings.
6、many asian cultures restrain and suppress facial expressions.
7、japanese take silence as a way of talking.
8、what is the relationship b korea etween verbal and nonverbal messages?
chapter seven communication contextssection test1、culturally diverse communication rules prescribe the appropriate behaviors for a variety of social contexts.
2、rules concerning informality, formality, assertiveness, interpersonal harmony, and social status can be found in every communication setting.
3、intercultural communication does not occurs in domestic business settings.
4、the development of appropriate communication strategies is requisite for creating effective classroom messages.
5、business cultures influence management styles, leadership, and decision making.
section testfinal test1、a stereotype is
a、a particular definitive description of a culture.
b、invariant across all cultures.
c、a perception about a particular group.
d、not culturally based.
2、the primary dimensions of culture include
a、language, physical, and knowledge.
b、language, physical, and psychological.
c、physical, environment, and nonverbal.
d、human behavior, environment, and processes.
3、which of the following would be included in the definition of nuclear family?
a、grandparents
b、uncles and aunts
c、father and mother
d、cousins
4、which of the following cultures would be considered the most formal?
a、canada
b、japan
c、mexico
d、united states
5、which statement about values is incorrect?
a、values are social principles, goals, or standards accepted by persons in a culture.
b、values are learned by contacts with family members, teachers, and religious leaders.
c、values will be influenced by what is seen on television or read in newspapers.
d、people in various cultures have basically similar values.
6、which statement least represents u.s. values?
a、u.s. americans value directness over indirectness.
b、u.s. americans value time management over leisure.
c、u.s. americans value history over planning for the future.
d、u.s. americans value equality over inequality.
7、which statement concerning semantics is incorrect?
a、words in the english language may have multiple or contradictory meanings.
b、semantics is the study of the meaning of words.
c、differences in the meanings of words are often lost in translation.
d、all words in the english language have counterparts in other languages.
8、which statement related to work attitudes is incorrect?
a、u.s. attitudes toward work are more relaxed than those in europe.
b、in the united states, hard work is applauded and often rewarded.
c、the japanese attitude toward work is very group oriented.
d、in the united states, the attitude toward work is ingrained from an early age.
9、9. guidelines established to convey what is perceived to be correct or incorrect by most people in a society refer to
a、collectivism.
b、perception.
c、ethical standards.
d、semantic differences.
10、the success of the fast-food industry in the united states is directly related to
a、the fact that people of the united states are rather informal when compared to people of other countries.
b、semantic differences of the united states compared to other cultures.
c、the value u.s. americans place on time.
d、the attitude u.s. americans have toward work.
11、a criticism of the individualistic/collectivistic paradigm is which of the following?
a、it is not applied equally to all cultures.
b、it does not allow for both individualistic and collectivistic values to coexist in the same culture.
c、it only measures qualitative variables.
d、quantitative variables are only allowed for the individualistic cultures.
12、which stage of cultural shock is often referred to as the "honeymoon" stage?
a、first
b、second
c、third
d、fourth
13、which statement regarding reentry shock is incorrect?
a、this phase may also be called reverse cultural shock.
b、reentry shock is typically shorter than cultural shock, but may vary depending on the adjustment made in the foreign country.
c、for the expatriates, transition to home culture is short and usually problem-free.
d、children of expatriates may encounter readjustment problems when they find that the education they received abroad is not comparable to that of u.s. schools.
14、some international firms spend much time in college recruiting because
a、they are looking for candidates who already have such qualifications as language proficiency and overseas experience.
b、they are looking for young, naive individuals who are less likely to experience stress when leaving their home country.
c、college students are more likely to have characteristics such as adaptability, flexibility and empathy than older persons.
d、students lack negative experiences that would influence their decisions about going abroad for business.
15、when selecting persons for overseas assignments, which attribute is least desired?
a、flexibility
b、apathy
c、tolerance of ambiguity
d、high self-esteem
16、which one will impede understanding and should not be used?
a、metaphor
b、exaggeration
c、humor
d、appreciation
17、the main idea of the sapir-whorf hypothesis is that
a、language is just a device for reporting a person's experience.
b、two languages can represent the same social reality.
c、the social reality can be conveyed to a person who does not speak the language.
d、language functions as a way of shaping a person's experience.
18、a good interpreter will be
a、bilingual, familiar with both business cultures, and employed by one of the businesses.
b、bicultural, bilingual, and familiar with both business cultures.
c、bicultural and an employee of the visiting business.
d、bicultural, bilingual, and employed by the host business.
19、the term "jargon" refers to
a、inoffensive expressions that are used in place of offensive words.
b、competitive conversations that are generally in jest.
c、technical terminology used within specialized groups.
d、nonverbal signals that are believed over what is actually said.
20、which of the following countries uses high-context language?
a、canada
b、germany
c、china
d、united states
21、language is important because it
a、helps us shape concepts, controls how we think, and controls how we perceive others.
b、allows us to be understood by foreigners.
c、is determined by colonialism.
d、is stable, easily understood, and free of diversity.
22、which of the following does not belong in the "don't touch" category?
a、england
b、japan
c、middle east countries
d、united states
23、which statement does not reflect the intimate zone?
a、the most formal zone
b、less than 18 inches
c、reserved for very close friends
d、entered when shaking hands
24、which statement referring to thought patterns is incorrect?
a、asians typically use the inductive method of reasoning.
b、thought patterns impact oral communication.
c、when using the deductive method of reasoning, one starts with the facts and goes to generalizations.
d、recognizing different thought patterns is important in negotiation with different cultures.
25、for these cultures the surname is placed before the given name:
a、russian and polish
b、chinese and japanese
c、chinese and indian
d、russian and japanese
26、which statement regarding the acceptance phase of cultural shock is correct?
a、you feel at home in the new culture.
b、you cultivate friendships among the nationals.
c、you adapt to and become involved in activities of the culture.
d、you respect their customs but realize you will forget about them as soon as you return to your home country.
27、which statement about social class is correct?
a、while visiting most cultures, u.s. persons are forced into the lower class of the culture and feel ill at ease in this role.
b、many u.s. citizens prefer to believe that no social class exists in the united states.
c、the obvious existence of social class in other societies makes most u.s. americans quite uncomfortable.
d、in many cultures, distinctions are made between acceptable and unacceptable friends.
28、which of the following are functions of the family?
a、reproductive function
b、economic function
c、identity function
d、offering a job
29、which of the following choices are language variation?
a、accent
b、dialect
c、vocabulary
d、slang
30、which statement is correct?
a、costly business blunders are often the result of a lack of knowledge of another culture's nonverbal communication patterns.
b、processes of reasoning and problem solving are the same in all cultures.
c、attitudes toward time and use of space convey nonverbal messages in intercultural encounters.
d、when in another culture, an appropriate caution would be to watch the behavior of the persons you are talking with and match their style.
31、culture is transmitted from generation to generation.
32、most people encounter two families during the course of their life.
33、values form the basic components of communication and culture.
34、verbal and nonverbal messages often work in unison.
35、cultural synergy is the merging of cultures to form a common culture.
36、the terms intercultural and international can be used interchangeably.
37、ethnocentrists believe that their cultural background is the correct way to analyze problems.
38、cultural intelligence is the ability to exhibit behaviors that are culturally tuned to the attitudes and values of others.
39、corporate leaders need a global mindset to be successful in the international workplace.
40、culture and communication are so intertwined that it is easy to think that culture is communication and communication is culture.
41、the influence of globalization in recent years has had a major impact on traditional family structures throughout the world.
42、people from countries with strong uncertainty avoidance are more likely to have shorter employment time with employers.
43、collectivism emphasizes common interests, conformity, and independence.
44、attitudes toward honesty and truth telling are culture specific.
45、people who experience cultural shock can become homesick and even develop physical ailments.
46、the ability to see the environment from the perspective of the host nationals is an indication of empathy.
47、the w-curve theory explains cultural shock experienced when initially adjusting to a new culture.
48、the u-curve theory is associated with reentry shock.
49、returning to the home country, even after an extended stay abroad, is the easiest phase for most people and usually does not require any adjustment.
50、differences between the extent to which persons in the host and home cultures reveal their private self may contribute to cultural shock.
51、language holds us together as groups and differentiates us into groups.
52、in past-oriented cultures, history, established religions, and tradition are extremely important.
53、the relationship between the selected sign and the agreed meaning is quite arbitrary.
54、many asian cultures restrain and suppress facial expressions.
55、culturally diverse communication rules prescribe the appropriate behaviors for a variety of social contexts.
56、intercultural communication does not occurs in domestic business settings.
57、the development of appropriate communication strategies is requisite for creating effective classroom messages.
58、low-context languages tend to be very indirect and nonverbal.
59、most people in china use the indirect method of reasoning to solve problems.
60、china is a culture that follows the monochronic time system.
61、in the middle east, prolonged eye contact with women is considered inappropriate.
62、in the united states, eye contact is a sign of respect and attentiveness.
63、while black symbolizes mourning in the united states, white is often worn to chinese funerals.
64、english is the only language used in international business.
65、even if the language is common to both cultures, one culture may restrict the meaning of certain words.
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